Student Complaint Process

STUDENT COMPLAINT PROCESS

Federal regulations 34 C.F.R. 600.9(a) and 34 C.F.R. 668.43(b) requires each state have a process to review and appropriately act on student complaints concerning institutions of higher education operating in the state.

1. Complaints related to consumer protection laws:
Complaints related to consumer protection should be submitted to the Pennsylvania Attorney General’s Office. Additional information relative to consumer protection may be found at the following URL: https://www.attorneygeneral.gov/submit-a-complaint/consumer-complaint/

2. Complaints related to licensure:
Complaints related to postsecondary licensure should be submitted to the Pennsylvania Department of State. The Student Complaint form may be found at the following URL: https://www.dos.pa.gov/ProfessionalLicensing/FileaComplaint/Pages/default.aspx

3. Complaints related to quality of education:
A student MUST first exhaust the complaint/grievance procedures established by the institution. Complaints related to quality of education should be submitted to the Pennsylvania Department of Education. The Student Complaint form may be found at the following URL: https://www.education.pa.gov/Postsecondary-Adult/CollegeCareer/Pages/Students-Complaints.aspx